Return and Exchange Policies
You may return any item within 30 days of shipment for refund or credit. Please use insured mail or UPS in order to confirm receipt. We do not refund postage and processing. As noted on our invoices, we apply a 15% restocking charge for returns. Simply return your item in original condition with a brief note and a copy of your invoice. Our return address is 330 SW 43rd St. Ste K 333, Renton, WA 98057.
In the event the item(s) you ordered is deemed defective, we will send you a return label and exchange it for you; but if you wish to get a refund instead, we will refund the full purchase price including shipping changes. *NOTE: “we do not provide return labels for the sole purpose of a refund. If our return label is used for the aforementioned, it’s cost will be deducted from your refund, including any restocking fees.”
You may request an exchange within 30 days of shipment. You must return the item(s) you want to exchange in original condition with optical magnifiers your receipt and include a note briefly describing your request. Please include a day-time phone number in the event we have some questions. If there is a difference in price, it will be credited back to you in the form you originally paid. If the exchange is higher in price, you will need to pay the difference; including any difference in shipping charges. We do not keep your credit card information; so if you need to cover the difference using your card, we will need to either speak to you by phone or you can include your card information by mail. Please be sure to include the expiration date.
Our Shipping and Tax Policy
Your package will be shipped via USPS
Standard shipping charges:
These charges apply to orders of up to six items.
Regular Merchandise: $9.95 for one, $12.95 for two or more. Heavy Merchandise (Adm. Farragut’s Telescope, JomiraZoom Binoculars, Digital Camera Binoculars, and Commander Watch): $12.95 for one, $15.95 for two or more.
*Note: Add $6.00 for shipments going to Canada. *Note: All prices are in U.S. dollars.
If you place a “mixed” order of different items, only one shipping charge will apply. For example, if you order two telescopes, two watches, we will only assess the shipping charge for the heaviest product (the telescopes) and your total shipping charge would be only $15.95. The Shopping Cart will automatically calculate and display the appropriate shipping charge for you.
Large Orders and International Shipping
If you are purchasing more than six items or if you are placing an order for shipment outside of the United States, please contact us by e-mail for a shipping quote. Please let us know your country and the quantity of each item you wish to order, so that we can provide a custom shipping quote for you. You may also phone us for a shipping quote at 800-600-2777 between 10:00 a.m. – 5:00 p.m. Pacific Time.
How to order:
You may order via our website; by toll-free phone: 800/600-2777, by mail, and pay by check AMEX/Visa/MasterCard. Please include the last three digits on the back of your card to the right of your signature; along with the expiration date. Also include the credit card billing address and any alternate shipping address.
We ship to Canada; just an additional $6 to our standard shipping rates. We are only accepting payment by credit card for Canadian orders. Click the following link for more details: http://www.jomira.com/pages/shipping. *Note: All prices are in U.S. dollars.
There is a $40 NSF for insufficient funds. Please allow 3-5 business days for your check to clear before your order is shipped.